HOUSE OF KHADI

Frequently Asked Questions

Before contacting us, you may find the answer to your query here in our FAQs

houseofkhadi@gmail.com

 

How do I contact the online store?

If you have any comments, queries or requests related to our online store, please contact us.

Call us on: +44 (0) 7891 078 647

Email us at: houseofkhadi@gmail.com

Write to us: HOUSE OF KHADI, 1a PEMBER ROAD, LONDON NW10 5LN

What is the cost of delivery when I order from House of Khadi online shop?

Please refer to our SHIPPING & RETURNS section at the bottom of each page.

What should I do if I have received the incorrect item?

If you have received the incorrect item, please accept our sincere apologies for the inconvenience caused.

Please contact our Customer Service team at your earliest convenience either by email at houseofkhadi@gmail.com or by telephone on +44 (0) 789 107 8647 (Our office hours are Monday - Friday, 9:30am - 6:00pm). We will then request that you return your incorrect order and keep a copy of your postage receipt in order for us to re-imburse the cost. We will then arrange for the correct item to be sent out to you on a priority service.

What shall I do if I wish to exchange an item?

If you would like to exchange your order for a different size, colour or style, please return your items to us within 14 days and we will be process your exchange within 7 working days.

 For more information, please see our SHIPPING & RETURNS section at the bottom of each page.

Which countries do you ship to?

We currently ship to the majority of destinations world-wide.

To see information on where we ship to and our rates, please visit our SHIPPING & RETURNS section at the bottom of each page.

What payment methods are accepted?

We accept Visa, MasterCard, American Express, MasterCard Debit, Switch/Maestro, Visa Delta and Apple Pay payments.

What should I do if an item is missing from my delivery?

If an item is missing from your delivery, please contact us as soon as possible by emailing houseofkhadi@gmail.com or by calling us on +44 (0) 789 107 8647

Please be aware that you may be required to provide photographic information to enable us to investigate the matter further.

What size should I buy?

House of Khadi size chart can be found at SIZING & WASHCARE at the bottom of each page. If you are still unsure and would like to discuss our sizing with a member of our team, please contact us by email at houseofkhadi@gmail.com or by telephone on +44 (0) 789 107 8647 (Our office hours are Monday - Friday, 9:30am - 6:00pm) and we will be happy to assist you.

Who should I contact if I have a press enquiry?

Please email Rima or Lily at houseofkhadi@gmail.com

Can't find the answer to your question and wish to call us?  +44 (0) 789 107 8647 (Our office hours are Monday - Friday, 9:30am - 6:00pm).